frequently asked by goddesses
Mother's Day Shipping Guidelines
UPS ground shipping to the east coast is 5 business days in transit, so order by Saturday, May 4th 2019 to guarantee delivery by May 10th. Orders placed after May 4th may ship via USPS Priority Mail in order to arrive by May 10th. Express shipping upgrades are available.
What methods of payment do you accept?
PajamaSutra accepts payments by American Express, Visa, Discover, and MasterCard credit cards, as well as PayPal. Powered by Shopify, PajamaSutra utilizes Secure Socket Layer (256-bit SSL) technology to process your order, ensuring your online transaction is encrypted for safety.
How long will it take to receive my order?
Once your order is placed, you will receive an email notification confirming your order. You will also be sent the tracking information for your shipment as soon as it is available. Orders are processed and shipped Monday through Friday, between 9am and 5pm. Orders placed on weekends or holidays will be processed and shipped the next business day.
Need it faster? Just snap your fingers and it will be so.
What is your return policy?
Your happiness is our only concern. If something has gone wrong, just send us a quick note to let us know. We will email you a return label, no questions asked. Once received by us, expect a refund or replacement as fast as humanly possible.
There is just one tiny thing. We ask that the item(s) be in new, unworn, and unwashed condition.
Do you offer flower girl robes? Custom Sizes?
Yes! We offer tiny little flower girl robes starting from size 2T for our littlest goddesses. We also offer larger robes - just let us know and we will put together a custom robe for you!
Do you ship internationally?
At this time orders are shipped within the United States and Canada. If you would like to place an international order, contact customer service for more information.
What methods of shipping do you use?
Orders shipped within the continental United States will be shipped via UPS Ground. Canadian orders are shipped via USPS International, UPS Worldwide Express or UPS Canada Standard.
Does the fabric shrink?
PajamaSutra sleepwear and loungewear is made of 100% cotton, and all cotton will shrink a little after washing. Each of our fabrics have been tested for shrinkage, and all shrink within the normal range of 2-3%. Shrinkage is accounted for in the design and fit.
If you are unsure about the fit and size, please check our size guide. If you are in between sizes, we recommend you order one size larger.
What are the washing instructions?
We suggest washing your PajamaSutra loungewear using the cold water setting. Our non-toxic and vegetable-based dyes require the cold water setting on your washing machine to stay bright and vivid, and to prevent any color from bleeding. A "delicate" wash cycle will also ensure the longevity of the lightweight cotton voile fabrics.
Do you offer wholesale?
Yes! Please contact us for wholesale inquiries.