frequently asked by goddesses
Shipping
UPS ground is PajamaSutra's preferred shipping carrier, and transit time ranges from 1 business day to Southern California addresses to 5 business days to the East Coast. Holiday Shipping 2024: Order by Saturday, December 14th
I am an event planner and would like to purchase multiple PajamaSutra robes as gifts for my brides. Do you offer special pricing?
Yes! Please visit this link for more information on PajamaSutra's gift program for event professionals.
What methods of payment do you accept?
PajamaSutra accepts payments by American Express, Visa, Discover, and MasterCard credit cards, as well as PayPal and Amazon Pay. Powered by Shopify, PajamaSutra utilizes Secure Socket Layer (256-bit SSL) technology to process your order, ensuring your online transaction is encrypted for safety.
How long will it take to receive my order?
Once your order is placed, you will receive an email notification confirming your order. You will also be sent the tracking information for your shipment as soon as it is available. Orders are processed and shipped Monday through Friday, between 9am and 5pm. Orders placed on weekends or holidays will be processed and shipped the next business day. You can specify a delivery date request at checkout.
Need it faster? Just snap your fingers and it will be so.
What are the washing instructions?
Your PajamaSutra loungewear is made of 100% cotton voile, a lightweight and delicate fabric that does best on the most delicate and cold setting on your washing machine. The non-toxic, vegetable-based dyes require the cold water setting to stay bright and vivid, and to prevent any color from bleeding. A "delicate" wash cycle will also ensure the longevity of the lightweight cotton voile fabrics.
What is your return policy?
If you're not in love with your loungewear for any reason, just send a quick note to let us know. There is just one tiny thing: we ask that the item(s) be in new, unworn, and unwashed condition, and within 30 days of delivery. If you are outside of the 30 day return window, not to worry...every effort will be made to make sure you are happy!
What is your exchange policy?
Size exchanges are complimentary! Whether you've purchased for yourself or received it as a gift, it's important that your new loungewear flatters you completely. If you need a different size, just send an email.
Do you ship internationally?
At this time orders are shipped within the United States and Canada. All orders to Canada are subject to potential duties with Canadian customs.
If you would like to place an international order to a country other than Canada, just send an email with your request and you'll receive a shipping quote.
What methods of shipping do you use?
Orders shipped within the continental United States will be shipped via UPS Ground, except for orders to PO boxes which ship via USPS priority mail. Canadian orders are shipped via USPS International, UPS Worldwide Express or UPS Canada Standard. Note: Canadian orders are subject to customs fees.
Does the fabric shrink?
PajamaSutra loungewear is made of 100% cotton, and all cotton will shrink a little after washing. Each of our fabrics have been tested for shrinkage, and all shrink within the normal range of 2-3%. Shrinkage is accounted for in the design and fit.
If you are unsure about the fit and size, please check the size guide. If you are in between sizes, we recommend you order one size larger.
Do you offer wholesale?
Yes! Please contact us for wholesale inquiries.